I must receive an e-mail from you explaining the problem prior to receiving any item back for replacement or refund. Please measure your banjo rim before ordering a flesh hoop or pre-mounted head. No refunds allowed on hoops or pre-mounts if you order the incorrect size. Also, it's very important that you make sure your e-mail program or service does not place "banjoseen@gmail.com" in the junk or spam mail folder. Please place it on your accepted list. I cannot be responsible if you do not receive any of my e-mails to you. If You Expect To Hear From Me But Have Not Received an E-Mail, Please Check Your "Junk" Mail Folder. I Usually Reply Within 24 Hours.
Refunds/Returns Policy
Please Note for any returns; My free shipping/handling is a $5.00 per item cost to me. I DO NOT Refund Any Shipping Costs, unless I shipped an item other then what you ordered.
No Returns or Refunds For Un-mounted Skins after they have been Wetted, Mounted, or Damaged. All refunds are given LESS the shipping/Handling cost of $5.00 USD.
This Refund/Return Policy Is Subject To Change Without Notice.